Frequently Asked Questions

What services do you offer at Valley Printery and Design?

At Valley Printery and Design, we offer a comprehensive range of services including embroidery, direct-to-garment printing, vinyl printing, and graphic design. Whether you need custom apparel, promotional products, or assistance with design, we’ve got you covered.

What types of garments and products can you print on?

We can print on a wide variety of garments, including t-shirts, hoodies, polo shirts, hats, bags, and more. Our printing techniques are suitable for both cotton and polyester fabrics, ensuring versatility in your customization options.

What is the minimum order quantity?

Our order minimum is ten (10) items but you can mix and match between garment types.

How does the ordering process work?

To place an order, simply reach out to us via phone, email, or visit our shop in person. We’ll guide you through the process, discussing your requirements, providing quotes, and assisting with artwork if needed. Once we have all the details, we’ll proceed with production and keep you updated on the progress.

What file formats do you accept for artwork?

We prefer vector files in formats such as Adobe Illustrator (.ai) or EPS (.eps). However, we can also work with high-resolution raster files in formats like PNG, or JPEG. If you’re unsure about your artwork file, feel free to send it to us, and we’ll let you know if it’s suitable for printing.

What is the turnaround time for orders?

Turnaround time depends on the complexity of the order and our current workload. We strive to complete orders as quickly as possible while maintaining our high standards of quality. Typically, orders are completed within 10-14 business days from the approval of the artwork and confirmation of the order.

Do you offer rush services for urgent orders?

Yes, we understand that sometimes you may need your order in a hurry. We offer rush services for an additional fee, depending on the urgency of the order and our production capacity at the time. Please contact us directly to discuss rush options for your order.

Can I order a sample before placing a larger order?

Yes, we offer sample orders for a nominal fee. Ordering a sample allows you to see the quality of our work and ensure that the final product meets your expectations before proceeding with a larger order. Contact us to discuss sample options for your specific needs.

What forms of payment do you accept?

We accept various forms of payment, including cash, check, credit/debit cards, and electronic payments.

How can I get in touch with Valley Printery and Design for further inquiries or assistance?

You can reach us by phone at 570-690-3281, via email at info@valleyprintery.com, or by visiting our shop located at 5342 Main Road Sweet Valley, PA 18656 Our team is always happy to assist you with any questions, concerns, or special requests you may have.